Returns & Exchanges
At Purely Elizabeth, we want you to love your snacks, but due to the perishable nature of our products, we cannot accept physical returns. If you are unsatisfied with your order, please contact our team within 30 days of purchase for a replacement or refund.
Review Your Order
Inspect your shipment upon arrival to ensure all items are present and check for any damage that may have occurred during transit.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue, including photos if the product arrived damaged.
Quality Assessment
Our team will review your request within 2-3 business days to determine if a replacement, store credit, or full refund is appropriate based on our freshness guarantee.
Resolution
Once approved, your refund will be processed back to your original payment method or a new shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing